The Editor,
Sir;
A place of business should be a place where the customer feels welcomed. You should be embraced with such warmth that you want to shop until your purse no longer allows. Marketing skills should be top notch and the customer service should be where they excel above all. Good customer service can be the driving in force in whether a person spends $1 dollar or $100, present the business with an opportunity to gain many new customers or the sad case of making them lose many existing customers and potential customers. I wish to share a very embarrassing situation I found myself in on Saturday, December 28, 2013.
My friend and I went into a store in Ocho Rios (name withheld by The Times) to look for accessories. Upon entering we went to the counter and asked to see a bracelet and he said “Why? No!”
So I asked again because I thought he was joking and he repeated “NO! you cyaa afford it, it’s too expensive, it’s $2000, you don’t have any money.”
I said “Oh zeen?” turned around and took my bag from the bag keeper and left. The store had a number of customers and I was humiliated. I was embarrassed, if my friend was not there to make a joke of it, I honestly would maybe shed some tears. I will NOT set foot in that establishment again nor will I recommend it to anyone, not even my worst enemy.
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| kimmialee@gmail.com | |
